modaforge Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At modaforge, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the craftsmanship of our kitchenware, and we want you to shop with complete confidence. Should your purchase fall short of expectations, our return and refund process is designed to be straightforward, transparent, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be physically sent back to us. However, if a perishable item arrives damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (a clear photo showing the issue is required within 48 hours of delivery).

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Non-Returnable Items

The following merchandise cannot be returned under any circumstances:

• Items marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged through improper customer storage, mishandling, or failure to follow the care instructions provided;
• Return requests submitted after the 30-day window without prior written authorization from modaforge.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (We provide a prepaid shipping label)	None (USD 0.00)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer's Responsibility (Or choose a USD 7.95 prepaid label, deducted from your refund)	None (USD 0.00)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photos of the product and its packaging.
2. Receive Your RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box — please do not write on the original product packaging itself.
4. Ship It Back: Send the package via a trackable shipping method to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable, except where the return results from a modaforge error (for example, a damaged or incorrect item was shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please contact us right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Please include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process in general, please contact our support team directly:

• Official Business Name: modaforge
• Customer Support Email: [email protected]
• Customer Support Phone: 13033004081
• Physical Business & Return Address: 3109 S LOWELL BLVD, DENVER, CO 80236, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST